FAQs

Delivery

How much is delivery, and how long does it take?

Standard UK delivery is free. Handling takes 1–3 business days, followed by 6–11 business days in transit. Allow an estimated 7–14 business days in total from the applicable processing start date. Orders after 12:00 PM GMT (UTC+0), at weekends or on UK bank holidays start processing on the next business day. See Shipping & Delivery.

Will I pay import charges?

We cover applicable import duties, import taxes and customs clearance charges. You will not be asked to pay those import charges at delivery.

Where is my tracking information?

Use our Track your order page or the link in your dispatch email. If you cannot find it or the order is beyond the estimated delivery window, contact us with your order number. A newly created label may not show carrier movement immediately.

Returns and cancellations

For a change of mind, notify us within 14 calendar days after the day of delivery, then send the goods back within a further 14 calendar days. No restocking fee applies. You pay change-of-mind return postage; we cover reasonable required return costs for faulty, damaged or incorrect goods. Returns go to our Sheffield facility. The full address is in the Returns & Refunds Policy.

We aim to process eligible refunds within 7 business days, subject to statutory time limits. The full Returns & Refunds Policy explains conditions, refund deadlines and your rights. Contact us promptly if you want to amend or cancel an order before dispatch.

Choosing a product

Check the individual product’s measurements, material, finish, quantity and included accessories before ordering. Styling items in photographs are not automatically included. If a detail is unclear, ask us rather than assuming compatibility, size or suitability.

Payments

Prices are in British pounds (GBP). The payment methods available for your order appear at checkout. Read Payments & Billing for payment support and transaction information.