Shipping policy

Last updated: 13 September 2026

Here is what to expect when you order from TheKanta. Delivery estimates include both the time needed to prepare your order and the time it spends with the carrier.

Delivery at a glance

Destination: United Kingdom.
Standard delivery: free, with no minimum spend.
Handling: 1–3 business days.
Transit after dispatch: 6–11 business days.
Estimated total: 7–14 business days from the applicable processing start date.
Order cut-off: 12:00 PM GMT (UTC+0), Monday–Friday.

Where we deliver

We deliver to England, Scotland, Wales and Northern Ireland. Jersey, Guernsey and the Isle of Man are not included in the current delivery area. The available delivery option is shown after you enter your address at checkout.

When processing starts

Orders placed before the cut-off on a business day begin processing that day. Orders placed later, at weekends or on UK bank holidays begin processing on the next business day. Business days for handling and transit are Monday–Friday, excluding UK bank holidays.

Dispatch and import charges

Our listed business address is for correspondence. Your dispatch email provides the shipment and tracking details for your order.

We cover applicable import duties, import taxes and customs clearance charges. You will not be asked to pay these charges at delivery. Standard delivery is free. The final order total is shown before payment.

Tracking your order

Track your order using your order number and the email address or phone number used at checkout, or enter your tracking number. Your dispatch email also contains tracking information. Carrier updates may not appear immediately after a label is created.

If tracking is unavailable or your order is beyond the estimated delivery window, email support@thekanta.com with your order number. Please do not send payment card details.

Delays, damage and missing parcels

Delivery dates are estimates. If there is a delay, contact us and we will check with the delivery partner. We will let you know about a material delay and explain the available options; this does not limit your cancellation or refund rights.

If a parcel is marked delivered but you cannot find it, check the delivery location and anyone who may have accepted it, then contact us. For damaged or incorrect items, include photographs where reasonably possible. Report problems promptly so we can investigate; a short reporting deadline does not remove your statutory rights.

Address changes and cancellations

Check your address carefully before ordering. Contact us as soon as possible if you need a correction or want to cancel. We will try to stop or amend an order before dispatch. If it has already shipped, your applicable cancellation and return rights still apply. Read our Returns & Refunds Policy.