Privacy policy

Last updated: 13 September 2026

This policy explains how TheKanta handles personal information when you use our store, order goods or contact us. Shopify provides the platform for our website and checkout.

Who is responsible for your information?

ECOMMERCE CLEARANCE LTD, trading as TheKanta, is the controller of the personal information we use to manage our store and customer relationships. Our business address and contact details are below. Shopify and payment providers may also act as controllers for their own processing, as explained in their privacy notices.

Information we handle

Contact and order information: name, delivery and billing addresses, email, phone number where supplied, purchases, returns and correspondence.
Payment and transaction information: payment status, transaction references and limited card details. Payment providers process full payment credentials through checkout.
Technical and browsing information: IP address, browser and device details, pages viewed, cookies and similar identifiers.

Why we use it

We use information to process and fulfil orders, arrange delivery and returns, answer enquiries, prevent fraud, operate and improve the website and meet legal record-keeping obligations. If you subscribe, we also use your details to send marketing messages; you can unsubscribe using the link in an email.

Where UK data protection law applies, our lawful bases include performing a contract, complying with legal obligations, legitimate interests in operating and protecting the store, and consent where required. You can withdraw consent without affecting processing that was lawful before withdrawal.

Order tracking

When you use our order tracker, we and our order-tracking service provider use the order reference, email address or phone number, or tracking number you enter to locate the shipment and display delivery updates. Use only details for an order you placed or are authorised to manage.

Who receives information

We share the information needed with Shopify, payment providers, delivery and fulfilment partners, and service providers supporting the website and customer service. Where advertising or analytics features are used, the relevant providers may also process browsing information according to your settings and applicable consent requirements. We may disclose information where required by law or to protect legal rights.

Microsoft Clarity analytics

We use Microsoft Clarity to understand how visitors use our website and improve its usability. Clarity can record browsing interactions, such as page views, clicks and scrolling, and present heatmaps and session replays. It uses cookies and similar technologies, subject to your cookie choices and applicable consent requirements. Microsoft receives usage information and processes it as described in the Microsoft Privacy Statement. Our Shopify integration passes analytics and marketing consent choices to Clarity.

Cookies and privacy choices

Essential technologies support functions such as the basket, checkout and security. Optional analytics or advertising technologies may have additional consent or opt-out requirements. Use any available cookie controls and our Your Privacy Choices page. If a control is not available to you, contact support@thekanta.com for help or to make a request.

Shopify and international processing

Shopify and other providers may process information outside your country. Where required, transfers use recognised safeguards such as approved contractual clauses or an adequacy decision. Shopify also processes certain information for its own purposes; see the Shopify Privacy Policy and Shopify Privacy Portal.

Retention and security

We retain information for as long as necessary for the purposes described here, including order support, accounting, legal obligations and dispute resolution. We use appropriate safeguards, but no method of transmission or storage is completely secure. Do not send sensitive payment credentials by email.

Your rights

Depending on the law that applies, you may request access, correction, deletion, restriction, portability or object to certain processing. Some records may need to be retained to meet legal obligations. We may need to verify your identity and will respond within the applicable legal timeframe. Requests are normally free; legally permitted exceptions will be explained.

Contact support@thekanta.com to exercise your rights or raise a complaint. UK residents can also complain to the Information Commissioner’s Office.

Children and policy updates

Our store is intended for adult shoppers. If a child has provided personal information, contact us so we can review the request. We may update this policy as our practices change and will provide any notice required by law.