Nelsendo Mug
Nelsendo Mug
Handling 1–3 business days; transit 6–11 business days.
Delivery details · Track your order
Details
Nelsendo Mug brings a new shape to your everyday table. Choose the colour or design you prefer.
Product details
- Material: Borosilicate glass
- Volume: 300ml (10oz)
- Dimensions: Top Diameter: 8.5cm | Height: 7.5cm
Choose the required option before ordering. The displayed price applies to that selection; different pieces, sizes and quantities are sold according to their option labels.
Available options
- Transparent / Without Saucer
- Transparent / With Saucer
- Amber / Without Saucer
- Amber / With Saucer
- Dark Blue / Without Saucer
- Dark Blue / With Saucer
- Blue Green / Without Saucer
- Blue Green / With Saucer
Delivery information
Free UK delivery, with no minimum spend. Allow an estimated 7–14 business days: 1–3 business days for handling and 6–11 business days in transit.
The order cut-off is 12:00 PM GMT (UTC+0), Monday–Friday. Orders placed later, at weekends or on UK bank holidays begin processing the next business day. We cover applicable import duties, import taxes and customs clearance charges.
Read our Shipping Policy for delivery areas and full details.
Track your order
Use your order number and the email address or phone number used at checkout, or enter your tracking number on our tracking page. Your dispatch email also contains tracking details.
Carrier updates may take time to appear. If tracking is unavailable or your order is beyond the estimated delivery window, contact us with your order number.
Returns & refunds
For a change of mind, tell us within 14 calendar days after the day you receive the goods, then send them back within a further 14 calendar days. There is no restocking fee. You pay change-of-mind return postage; we cover reasonable required return costs for faulty, damaged or incorrect items.
Contact us for return instructions and send product returns to our Sheffield return location. Eligible refunds use your original payment method. We aim to process them within 7 business days, subject to the statutory deadlines explained in our policy.
Read our Returns & Refunds Policy for the return address, refund deadlines and your consumer rights.
Change or cancel an order
Email support@thekanta.com as soon as possible with your order number and the change or cancellation you need. We will try to stop or amend your order before dispatch.
If your order has already shipped, your applicable cancellation and return rights still apply. Exchanges depend on availability, and any price difference will be explained before you agree.
Damaged or incorrect items
Contact us with your order number and a description of the issue. Include photographs where reasonably possible so we can help investigate and arrange an appropriate remedy.
We cover reasonable required return costs for faulty, damaged or incorrect goods. These rights are separate from the change-of-mind return window; contact us if a fault appears later.
Product care
Follow the care instructions supplied with your item. Start with a soft cloth, avoid harsh cleaners and check the care label before washing textiles.
For advice about a particular material or finish, send us the product name or your order number.
Contact customer support
Email support@thekanta.com or use our contact form. Please include your order number for order enquiries.
Customer support hours
Monday–Friday: 9:00 AM–6:00 PM GMT (UTC+0)
Saturday–Sunday: 11:00 AM–3:00 PM GMT (UTC+0)
We aim to respond within 24 hours on business days.